FAQ: Frequently Asked Questions

How do I participate in a promotion?

Visit Promotions to view current offers. Select the promotion tile you’re interested in for step-by-step participation instructions, participating products, FAQs, and terms and conditions.

What types of receipts are accepted?

We accept:

• Printed store receipts
• Digital/e-receipts from participating retailers

How do I upload a receipt?

• Lay the receipt flat on a plain surface with good lighting.
• Be sure the store name, purchase date, products, prices and total receipt amount are all readable.
• Make sure it is a clear photo of the whole receipt (showing all 4 corners). For long receipts, you can take up to 5 photos to capture the full receipt.
• Save as the right file type (JPG, JPEG, TIFF, GIF, PNG, BMP or PDF).
• Don’t exceed 5MB (even if you are sending multiple photos for a long receipt).
• For additional help, visit the promotional website and view the FAQ’s specific to the offer you want to participate in.

Why was my receipt rejected?

There could be different reasons why your receipt was rejected. For a list of reasons, visit the promotional website and view the “Receipt Troubleshooting” link.

How do I know if my receipt was successfully submitted?

After submission, you will receive an on-screen confirmation and, if applicable, a confirmation email.

How long does receipt validation take?

Receipt validation is typically completed within 72 hours

Can I submit multiple receipts?

Yes, provided each receipt represents a separate qualifying purchase and complies with the promotion rules. Refer to the corresponding T&Cs section of the promotion site

Can I use the same receipt more than once?

No. Each receipt may only be used for a single valid submission

What should I do if I upload the wrong receipt?

Submit a new valid receipt if allowed under the promotion rules or contact customer support for assistance.

What if my receipt is damaged or partially visible?

Please upload the clearest image possible. If key information cannot be read, the receipt may not be eligible for validation.

I submitted a receipt but have not received my reward. What should I do?

Check your email (including spam/junk folders) and verify that your receipt was approved. If the issue persists, contact customer support.

Who can I contact for help?

For questions regarding receipt uploads, validation status, or rewards, please contact the promotion support team through the website's Contact Us page.

Tips for Successful Receipt Uploads:

• Place the receipt on a flat surface
• Ensure all four corners are visible
• Use good lighting
• Avoid blurry photos
• Confirm the purchase date and product details are clearly visible

Where can I find your products?

Can't find your favorite WK Kellogg Co product?  Because availability options at retailers are always changing, the best way to get the most up-to-date list of where our products are being sold online or in your area is to visit our Product Locator Tool.

Click here to find online retailers or stores near you that may carry our products. This is the same tool we use to help you find our foods.

Do you offer coupons to try your products?

We invite you to check out current coupon offers here. You may also find savings through newspapers and in-store promotions.

How do I read the expiration date on your products?

We print a "Best If Used By" date on each product package to indicate the date that we guarantee the freshness and quality of the product. The product is still safe to eat after that date, but you might notice a change in texture or flavor.  The product's "Best If Used By" date is printed as a series of letters and numbers showing the "Best If Used By" date as well as bakery information.

For reference, a product with any of the following "Best If Used By" date code formats should be enjoyed by December 31, 2027.

• DEC 31 27 KLA001

How do you label for allergens on your products?

We understand and share the concerns of consumers who are affected by food allergies. We continually partner with allergy organizations and research groups to remain knowledgeable and empathetic to the seriousness and complexities of food allergies. The top nine allergens in the United States must be declared on any processed food according to the USA Food Allergen Labeling and Consumer Protection Act (FALCPA) are:

• Peanuts
• Tree nuts (almond, Brazil nut, cashew, filbert/hazelnut, macadamia/bush nut, pecan, pine nut, pistachio, and walnut (black, California, Heartnut/Japanese, English, Persian)
• Milk
• Egg
• Soy
• Wheat
• Sesame
• Shellfish
• fish

We share the most accurate and precise allergen content on every product package.  Our product labels identify allergens using CONTAINS and/or MAY CONTAIN labeling statements immediately below the ingredient list.

Allergens listed in the CONTAINS statement refers to the allergen(s) in the product 's recipe and ingredient list. The MAY CONTAIN statement refers to any allergen(s) not in the product 's recipe or ingredients but may be present despite all efforts to exclude the allergen.

Persons sensitive to any of the identified allergens in the CONTAINS or MAY CONTAINS statement should avoid that food.  Always trust the ingredient and allergen information on the package at hand, as the ingredient list and product label may change over time due to product recipe changes. Our comprehensive allergen control program allows us to share the most accurate and precise allergen composition of our foods on every product package. We recognize that other ingredients, beyond the top nine allergens, can cause serious allergic reactions. We encourage you to always read the ingredient list carefully to avoid those that are of concern to you and your family.

What is the source of gelatin in your products?

Gelatin is used to provide texture in our products that contain frosting and marshmallows. The gelatin may be from pork or beef. Products sold in other countries may have different ingredients and nutrition information.

How can I determine if a product is Kosher?

The package is always the best place to check for the kosher status. Our foods that have been certified as Kosher or Kosher Dairy will include a certification symbol on the front panel of the package. You can also check the kosher status of your Kellogg product under the nutrition information on WKKellogg.com. In the SmartLabel nutrition section, look under "Other Information" to see if the product is kosher.   If there is no kosher designation listed, the product is not kosher. The symbols we use to indicate the kosher status and the corresponding councils are listed below:

Symbol = "Circle U" (kosher/pareve) - or - "Circle UD" (kosher dairy) confirms certification from: Orthodox Union Kashruth Division11 Broadway, 14th Floor New York, NY 10004

Symbol = "Circle K" (kosher/pareve) - or - "Circle KD" (kosher dairy) - confirms certification from: OK Kosher Certification391 Troy Avenue Brooklyn, NY 11213

What Gluten Free products are available?

All gluten free products and manufacturing facilities that produce gluten free products undergo a comprehensive assessment and qualification to ensure compliance to regulations regarding gluten free designated foods. Kellogg's^® Corn Flakes, Rice Krispies, Cocoa Krispies, Crispix and Kellogg's^® Frosted Flakes do not list wheat as an allergen but are not labeled gluten free because they contain malt. The malt comes from barley and may contain gluten.

Are your products vegan or vegetarian?

We understand your concern and interest in avoiding ingredients from animal sources.  Many of our cereals are either vegetarian or vegan but they are not always labeled as such. Because people have individualized preferences, we think it's best to read the label to determine if the ingredients meet your needs. To help, below is a list of ingredients we know for certain are from animal sources.

• Eggs (egg whites and albumin)
• Dairy (milk, whey, casein, cheese, lactose and yogurt)
• Gelatin
• Vitamin D3
• Honey

Do you have a list of cereals that are "Excellent source" of fiber?

There are so many great benefits of this important nutrient! Did you know that 9 out of 10 people don't get enough fiber?  For those looking to include more fiber in their diet, I hope you find a cereal from the list below you enjoy. All the cereals listed are an excellent source of fiber providing at least 20% daily value of your fiber needs, or 6 grams per serving.

Kellogg's^® All-Bran^® cereals

Kellogg's^® Cracklin Oat Bran^®

Kellogg's Raisin Bran^® cereal

Kellogg's^® Frosted Mini-Wheats^®

Most flavors of Kashi organic wheat biscuit cereal

Do you accept donation requests?

Although we'd love to help everyone who's making a positive impact in their community, we are sorry to say that we cannot offer donation support at this time. To learn more about how we are helping our communities click here.

Does WK Kellogg Co have tours of their manufacturing facilities?

Unfortunately, for both safety and security reasons, we ended our plant tours in 1986.